CV
Chris V

1 reviews | Active since Oct 2013

02 Aug 2016, 12:49

Fed up with Vodacom promises and incompintencies

<p>I renewed my contract with vodacom 5 months ago and was promised an extra 1Gig of data every month on my smart small package as i had it on my previous contract. SInce i upgraded i had to phone them each and every month to add my extra 1Gig as it is not happening automatically as in the past. Every month i get promissed by an supervisor after being put through to numarous agents that it will be sorted out next month and that it will be allocated automatically next month. I guess i don't have to mention that i am sitting down writing this review now as it did not happen again this month. I have literally dozens of sms's saved on my phone that my 1Gig incentive is now installed from various consultants but nothimg, nothing nothing exept promises. In fact i received only 600meg last month after they re-activated it from scratch so i suppose it was an prorata as they only added it on the 15th or 18th can't remember but i left it there because i did not want to spend hours explaining that fault to them as well. Please advice me what to do because i have'nt got the power for this endless amount of calls again this month.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2016, 07:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team