Fed up with Vodacom online

I'm am fed up with vodacom. I just took a contract out early this month from the time I started the application I had terrible service the consultant never called me back and the team leader never responded my emails I had to call in and use more than 200rand airtime finding out what's the problem. I eventually got the phone and was debited before my normal debit order date when there was no funds in my account and got charged penalties on my bank account. Further more vodacom wants to charge me a 100R penalty for the debit order bouncing back. Already I was charged penalties and my credit score has dropped. I regret doing business with them. Absolutely disgusted!!!