Fed up with Vodacom

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Tawanda M

12 reviews | Active since Oct 2017

29 Dec 2020, 08:24 FED UP WITH Vodacom Last month I called Vodacom to cancel my contract as it was about to expire. The process itself was tedious but I have come to expect nothing more from Vodacom and the convenience of online or telephonic interactions. While on the line the consultant offered me a new deal 2GB for R99. While I was still asking about it the phone got cut. When I called back he said he had already processed the transaction . I asked him to cancel it and he can pull the call if he thinks I agreed to that transaction. I never got feedback on that cancellation. I called again 2 or 3 times and was told I was actually put on the 4G package. 2GB day and 2GB night. Again something new to me. I told the consultant "Jerome" to cancel EVERYTHING and asked they call to confirm it's done. I never received that call. Lo and behold today my debit order went through and I paid for a service I do not want nor will I use. It's not the first time Vodacom has failed to deliver