CR
Cindy R
1 reviews | Active since Feb 2019
12 Feb 2019, 08:16
Fed up with Vodacom Business
Highly disgusted in Vodacom's service. Since last year July I have been trying to cancel business cell phone numbers that expired and we do not want to go ahead with the contracts. Every week I get promises that it will NOW finally be cancelled...well guess what...this morning I got our invoice and (drum roll)...we have been billed yet again for ALL the numbers. Sick and tired of BAD service! Or no wait....NO service from Vodacom! And please don't tell me to email VBS because here is a list of the emails I've been sending my request to since Nov: ********** ********** ********** **********
Helpful (0)
Replies (3)0
Replies (3)CR
Cindy R's updateReviewer Update
12 Feb 2019, 08:18I have emailed VBS.Admin, vcsbsret&cancell, Roshelle.Packrisamy, retentionsels. Hellopeter does not allow me to type the complete email address.
CR
Cindy R's update12 Feb 2019, 08:18
Reviewer Update
I have emailed VBS.Admin, vcsbsret&cancell, Roshelle.Packrisamy, retentionsels. Hellopeter does not allow me to type the complete email address.
Vodacom's replyOfficial
12 Feb 2019, 09:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2019, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Feb 2019, 12:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2019, 12:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team