MW
Michelle W

1 reviews | Active since Nov 2016

22 May 2017, 12:20

Fed up with vodacom

<p>I honestly cant believe that a big company like Vodacom cant get 1 simple request right. This matter has been going on since October 2016 and Ive been told so many different excuses and stories.. its actually disgusting.. </p> <p>Firstly I transfered my number over from my mothers name to my name. I was told to go into the store which I did and received conformation this was done succesfully. Every month the debit comes off MY account and my contract is paid on time.. </p> <p>BUT now my number is still linked to my mothers name and details and I keep getting harrased saying the account is not paid. Because my mother pays by EFT 8 bladly months and Ive been back to the store where I transfered the details and they said everything is okay. WELL ITS NOT!! because you keep blocking my F**King number. </p> <p>Your company is testing my God damn patience now... and its bladly disgusting that I keep have to call in and sent in how many complaints and still nothing has been resolved. 8 Months and you still have not sorted this **** out. </p> <p>I want a formal apology from your operations due to lack of interest in your customers. I know I wil not get any form of compensation because you guys dont give a rats ass.</p> <p>Because I did what I was told to do and went into the store because I was told no one in the call center can help me!! </p> <p>You guys have ****ed me off too long now with you your incompetence. </p> <p>Im seeking legal action and contacting the cops because you guys are falsely accusing me for an account that is not supposed to be linked to someoone else anymore and im constantly being harrased saying my account has not been paid... </p> <p>GET YOUR **** TOGETHER MAN!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply22 May 2017, 12:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team