zZ
zekihilmi Z

1 reviews | Active since Sept 2016

12 Oct 2020, 15:08

Fed up with Vodacom

I've been experiencing very poor signal inside my house due to the FACT the vodacom network is very poor. I run my business from home and very reliant on my phone working to the best capability available. I phoned the call centre and spoke to business support. After finally getting through their security questions, i was bombarded with more. (fair enough) They then wanted me to knock on my neighbours asked if they were with vodacom and if so to take my neighbours phone numbers so I could supply them with my neighbours details in order to find out if anyone else was experiencing the same issue. What a joke!!! Firstly I avoided having to deal with vodacom at all costs before. Secondly, why should I have to go and survey my neighbors and ask for cell phone numbers. All I'm needing is a signal booster fitted to my premises in order to gain sufficient signal so I can make and receive phone calls without having to go on the street or at the back of my garden all the time. I'm happy for a technician to come and do a signal test. But no, they want peoples cell numbers.

0
Replies (2)
Vodacom
Vodacom's reply12 Oct 2020, 15:51
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
zZ
zekihilmi Z's update12 Oct 2020, 15:55
Reviewer Update
Yawn... This will take forever as usual. Action not words is the only way forward. If not, I will just go over to Cell C which works fine in our house.