FED UP WITH VODACOM

I purchased a Router online on 20-06-2019 and still did not receive my unit When trying to track my order, no one can assist, everyone just say, sorry mam but we work with online contracts not cash purchases. Why does Vodacom bother to sell anything online???Vodacom have been sending me from Pillar to Post. I have called numerous numbers and send e-mails to Vadmin and eshop but still no assistance I have been a loyal customer to Vodacom for over 10 years now and EXTREMELY IRRITATED AND DISSAPOINTED in their service MY MONEY WAS DEDUCTED AND VODACOM IS SITTING WITH MY ROUTER AND MY MONEY I WANT MY MONEY BACK AND WILL BUY FROM ANOTHER PROVIDER WHO KNOWS HOW TO TREAT THEIR CLIENTS