EW
Esmari W
1 reviews | Active since Mar 2019
10 Jun 2019, 10:00
Fed up with Vodacom!
I have been struggling for MONTHS to get a refund from Vodacom after THEY made a mistake on my account. Have spoken to several agents at the call center, but they just transfer my call between different sections and have closed the case without making the payment (more than once).
I need to speak to someone from Vodacom that can ACTUALLY understand and help me?!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jun 2019, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Jun 2019, 10:24Dear Esmari,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply10 Jun 2019, 10:24
Official
Dear Esmari,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
EW
Esmari W's updateReviewer Update
10 Jun 2019, 10:27Thank you for the quick response, Vodacom. I do appreciate.
EW
Esmari W's update10 Jun 2019, 10:27
Reviewer Update
Thank you for the quick response, Vodacom. I do appreciate.