BQ
Balungile Q
1 reviews | Active since Mar 2019
21 Mar 2019, 10:50
Fed up with Vodacom
Vodacom is ripping us off how can a Gig of data not even last for half a day all i have on my phone is WhatsApp but i buy data like i have every social network in the world...how can people continue being loyal to Vodacom when we even scared to touch our cell phones that we pay for every month because Vodacom is ripping us off...i want my data back i am fed up with this service provider and i know I'm not the only one
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Mar 2019, 10:51 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2019, 10:51
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Mar 2019, 12:05Dear Balungile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data:
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data:
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2019, 12:05
Official
Dear Balungile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data:
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data:
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Best regards,