CD
Christelle D

1 reviews | Active since Jun 2013

13 Mar 2019, 07:57

Fed up with Vodacom

So very disappointed in Vodacom.. Twice now you guys have wasted my time.. First I app**** for a new laptop contract where I was told you guys have stock.. When I phoned to check what is happening I was told my order is on back order due to no stock.. Why in the first place tell me there is stock and not let me know that there no longer is stock available and my order is on back order I had to phone to find this out.. Today again I was told I can upgrade my number to a laptop deal and was told you guys have stock on the lenovo I7 and surprise suprise when I phoned again there was no stock available again.. I am so fed up.. I need to upgrade before the 1st of April otherwise I go on month to month.. I do not want a new phone or just a airtime contract.. Seems I have to think about canceling my contract with Vodacom because I only get messed around. And worst off all is you keep phoning me to upgrade but you don't have stock and all I hear from the consultants is we don't know..

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Replies (2)
Vodacom
Vodacom's reply13 Mar 2019, 09:16
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Mar 2019, 12:23
Official
 Dear Christelle 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team