LS
Lunic S

1 reviews | Active since Feb 2023

02 Jun 2025, 07:27

FED UP WITH ****TY CUSTOMER SERVICE

Vodacom called me last week Wednesday to try and upsell me on my contract, the lady on the phone asked me a few questions and whether I understand them or not, and all of them I said yes I understand, I mean I am not stupid. When I tried to explain to her why I DO NOT want the additional product she hung up on me. This morning I woke up to a text message from Vodacom stating that my new contract is ready with the additional "benefit". I AM STILL NOT INTERESTED but they could not give a ****, they will charge me more on my contract even though I am happy with the way I was doing things. At this point I am starting to think I should cancel my Vodacom contract and go MTN. They would actually listen to their customers.

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2025, 08:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team