1 reviews | Active since May 2016

27 Sept 2016, 14:24

FED UP WITH THIS COMPANY

<p>I have really now reached my end with Vodacom. How many times can you stand this with this company before losing your mind. My complaint is just not being attended to. "Yes ma'am we will phone you back in 24 hours" It never happens. I have to keep on phoning and get transferred to other departments. Then the best is the drop calls. The staff really has NO idea what they are doing. To top everything off, the debit orders are going off this week. So guess what, it is not Vodacom who is going to suffer. It will be me the consumer. Or you pay or your line gets cut off and even beter your credit score will suffer in the meantime. Just because one person has not done their job correctly. </p> <p>It really doesnt take that long to pull up a recording and listen to what your sales agents are telling the public. It is a shame. If i had to do something like that I would be in the biggest trouble ever and I have to take my hard earn money and pay it myself.</p> <p>I want this resolved in the next 24 hours. If not I will lay a complaint with ICASA. ENOUGH IS NOW ENOUGH!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2016, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team