1 reviews | Active since May 2018
Four years ago I bought a Wi-fi router on contact from Vodacom . Up until now I haven't had any problems. I upgraded the contact in June 2017. Since November I have been getting these subscription chargers on my Vodacom invoices. Since then I have paid R1291.17 towards "subscriptions" and "content services" I know nothing about. I have left it till now but it is really getting ridiculous. I have phoned customer services but all they say is that they can not control it. Accidentally clicking on an ad or pop up does not mean that I give permission for Vodacom to add money onto my account? After being a Vodacom customer for 13 years, I am really considering changing networks as soon as my contract is up. Then you can stick the 'R15 a day' vlive subscription, that I did not subscribe to in the first place, where the sun doesn't shine. I have no problem paying for extra data that I used during the month but please don't charge loyal customers for something they did not consent to
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
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