MK
Marilyn K

1 reviews | Active since Nov 2016

10 Nov 2016, 12:25

FED UP WITH **** SERVICE

<p>On the 11th October I contacted Vodacom due to the fact I had been double billed. A call was logged and I was told it would take 3 days for the issue to be resolved. Needless to say 1 month later, a lot more phone calls to Vodacom and the issue has NOT been resolved. Instead I have been passed from one department to another, logged another dispute and still no closer to getting the issue resolved. I am sick of been told someone will call me back - no one ever does. Vodacom - your network is a joke. The incompatence of your staff attounding, and NO I will definately NOT be recommending you to fmily and friends.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team