FED UP WITH POOR SERVICE
<p>Vodacom calls ME TO OFFER ME a Red advantage plus package with unlimited calls and 10G data per month no hidden costs. So I accept. A month on I noticed that the data didn't change. I call Vodacom to check, they say it didn't go thru but they will reprocess. I then get a mail with an amount of R6000 charge for a migration....at NO point was I told about ANY COSTS!!! So I call them again to enquire and they confirmed the cost. I immediately cancelled the migration. Thinking it was done 2 weeks on I get sms stating 'migration in progress' and another that it is done!!! And an sms stating cancellatiin in progress. Another call instructing a cancellation as I NEVER REQUESTED ANY KIND OF UPGRADE OR MIGRATION!!!! VODACOM PHONED ME AND OFFERED A BETTER OPTION WITHOUT ANY HIDDEN COSTS!!! On Friday I get another sms that my migration was done!!! FFS WHAT DON'T YOU GET!!!!! HERE'S THE BEST PART....MY PHONE ACCOUNT IS ALMOST R13 000!!!! A MIGRATION FEE OF R4750 CHARGED TWICE THAT I DIDN'T AUTHORISE TELEPHONICALLY AND DECLINED VIA EMAIL!!! SO DO I GO SEE A LAWYER TO OPEN A ***** CASE AGAINST YOU???? ANOTHER CALL TONIGHT AND I GET TOLD THE LAST NOTE ON THE SYSTEM JUST STATES I'M NO LONGER INTERESTED IN MIGRATING!!!! WHEN DID I REQUEST IT IN THE FIRST PLACE OR AUTHORISE IT????? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AND HERE WE ARE ALMOST A WEEK LATER AND STILL NO CALL!!!! JUST AN SMS STATING MY ACCOUNT WILL BE CREDITED. O BUT THEN I JUST GOT MY BILL AND YOU STILL EXPECT ME TO PAY R12000+ FOR **** I DIDN'T AUTHORISE!!! I CAN ASSURE YOU THERE WILL BE NO PAYMENT MADE FOR VODACOM THIS MONTH END. I'M CANCELLING MY DEBIT ORDER WITH YOU AND WITH MY PRIVATE BANKER UNTIL THIS **** HAS BEEN SORTED. FURTHER TO THIS IF BY CLOSE ON 15 JUNE I DON'T HAVE IT IN WRITING I WILL SEE MY LAWYERS FOR A ***** CASE. I CAN ASSURE YOU THAT I HAVEN'T SIGNED ANY DOCUMENTS NOR GIVEN CONSENT VIA CALL SO GOOD LUC**** AND IF YOU FOR 1 MINUTE THINK I'M JOKING THINK AGAIN!!! I'M SICK AND TIRED OF VODACOM AND THE **** SERVICE IN THIS COUNTRY!!!
AND HERE WE ARE ALMOST A WEEK LATER AND STILL NO CALL!!!! JUST AN SMS STATING MY ACCOUNT WILL BE CREDITED. O BUT THEN I JUST GOT MY BILL AND YOU STILL EXPECT ME TO PAY R12000+ FOR **** I DIDN'T AUTHORISE!!! I CAN ASSURE YOU THERE WILL BE NO PAYMENT MADE FOR VODACOM THIS MONTH END. I'M CANCELLING MY DEBIT ORDER WITH YOU AND WITH MY PRIVATE BANKER UNTIL THIS **** HAS BEEN SORTED. FURTHER TO THIS IF BY CLOSE ON 15 JUNE I DON'T HAVE IT IN WRITING I WILL SEE MY LAWYERS FOR A ***** CASE. I CAN ASSURE YOU THAT I HAVEN'T SIGNED ANY DOCUMENTS NOR GIVEN CONSENT VIA CALL SO GOOD LUC**** AND IF YOU FOR 1 MINUTE THINK I'M JOKING THINK AGAIN!!! I'M SICK AND TIRED OF VODACOM AND THE **** SERVICE IN THIS COUNTRY!!!
On 13 June and STILL NO PHONE CALLS TO SORT THIS MATTER!!!! So here we are driving all the way to Nelspruit to Vodacom. Again I have to incurr the extra costs to sort out Vodacome mess! Statement printed off from store still shows NO reversal as per your sms.
Good day
Credit is done as per request and send further for approval.
The whole process will take 10 working days.
I AM REALLY NOT INTERESTED THAT IT TAKES YOU 10 DAYS TO REVERSE IF IT TOOK YOU 5MIN TO ADD IT TWICE TO MY ACCOUNT. SO CUOTINE FROM THE STORE CAN'T PICK ANYTHING UP ON THE SYSTEM AND SPEAKING TO THE 4TH PERSON!!!! Confirmed NO CREDIT NOTE ON SYSTEM!!!! 5 PHONE CALLS AND A STORE VISIT AND STILL VODACOM DOESN'T DO WHAT THEY SAY. Please note I will not pay my account till this is sorted out!
On 13 June and STILL NO PHONE CALLS TO SORT THIS MATTER!!!! So here we are driving all the way to Nelspruit to Vodacom. Again I have to incurr the extra costs to sort out Vodacome mess! Statement printed off from store still shows NO reversal as per your sms.
Good day
Credit is done as per request and send further for approval.
The whole process will take 10 working days.
I AM REALLY NOT INTERESTED THAT IT TAKES YOU 10 DAYS TO REVERSE IF IT TOOK YOU 5MIN TO ADD IT TWICE TO MY ACCOUNT. SO CUOTINE FROM THE STORE CAN'T PICK ANYTHING UP ON THE SYSTEM AND SPEAKING TO THE 4TH PERSON!!!! Confirmed NO CREDIT NOTE ON SYSTEM!!!! 5 PHONE CALLS AND A STORE VISIT AND STILL VODACOM DOESN'T DO WHAT THEY SAY. Please note I will not pay my account till this is sorted out!
Dear Angelique Cooper,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
Dear Angelique Cooper,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW