Fed-up with poor service

We went to Vodacom The Bridge on Sunday(29/07) to do an add-on to an existing account. The person that helped us told us it will take 24/48 hours for the sim card to be activated. So we waited patiently. Today 1 August, sim card still not activated. We called the shop yesterday and they said that they had a problem with activation system and will call us back. On Sunday we paid the amount for the activation and first payment is going off via debit order today, but still no activation has been done.