Fed-up with poor poor Vodacom service

Vodacom is THE most pathetic of pathetic service providers with which I have been doing businesses.

I spite of having a contract with Vodacom for internet, we've had numerous problems with them since December 2023.

The latest being as from 5th August. Our connection was non existing. We are not at home and only learned of this on the 7th. We contacted Vodacom to file a complaint. On the 9th of August we were informed that the file was closed as the problem was solved.

We filed numerous complaints and were informed by Octotel (our Fibre provider) that Vodacom terminated our connection. We can not get any feedback from Vodacom as they close all service requests and also reject any mails we've sent since early this morning. We are so fed-up with this bad service.