Fed up with Online Upgrade dept

<p>I did an upgrade on Thursday, 1st of Sept. I was advised the following Tuesday that my order was processes, and I was given a waybill number to track my order. I called the courier company later that afternoon as it's showed no details with the tracking number I provided... my parcel was never sent off. I then called Vodacom again and was advised that my order was never sent and the phone has been discontinued, why the agent wasn't upfront about this, I don't know. After lots of back and forth, Vodacom wasn't able to provide me with a package that suits me because of internal errors. The accounts dept says my credit profile is perfect, but at the online dept I'm a risk client.. all because I paid late last year October. I then sent necessary paperwork to their acquisition dept last Friday for a credit review to be done on my account. I got all call yesterday saying that the review was done, and that I have been declined for an additional line. I NEVER ASKED FOR AN ADDITIONAL LINE. Vodacom wants to offered me packages which is R300 more than what I'm currently paying, but at the same time I'm classified as a risk???? Surely, it would make more sense to offer me a cheaper package then?? I'm ready Fed up as this has been going on for two week already.</p> <p> </p>