Fed up with no service from Vodacom

Hi there. I have been trying to cancel my vodacom fibre account since the beginning of August. First I was told that they can't process cancellation as my account was in arrears, which I was not aware of. I was then told as soon as I make payment my account would be clear and cancellation would go ahead. I then asked the consultant (Sarah) what would be the quickest way she advised me to go to a Vodacom store as payment would reflect immediately. I did just that. Today is the 4th of September and my account is still not clear or cancelled. I have spoken to many consultants and have been sent from pillar to post and none of them know what's going on. I get a different story each time. Last week Friday I was advised that account was clear and cancelled and I should receive a confirmation letter this week. We'll this morning I received an email informing me that my account is still in arrears and I should contact cancellations. Bear in mind that proof of payment has been sent through more than once. Consultants have told me that they the payment reflecting but the cancellation department has not updated their side yet. Now, my question is, how long does it take to update your system and how is it okay that I now have to pay for a service that I am not using and my name is at the credit berau as a bad payer? I have tried to resolve this in a clam manner and with as much patience, but I haven't had much joy form anyone at Vodacom. All I want to do is cancel my fibre account and no one ia able to help me???? How is that possible? What must one do to get fibre cancelled? I would love this to be resolved ASAP. Regards, One disappointed customer (soon to be ex customer)