FED UP WITH FALSE MARKETING AND POOR SERVICE!!!

<p>I am fed up with false marketing and poor service. After being a Vodacom customer for several year one would expect to be treated a little differently. In September I received a marketing call from one of Vodacom's marketing agents. The agent told me about a data deal of 5 Gigs of data for only R199.00 for my existing number plus a FREE wifi router. I am a very meticulous and always research deals so I told the marketing consultant to give me a day to do my research. I also confirmed with him that I will only be charged R199.00 and nothing more. I did my research and considering how expensive Vodacom data is, I decided that this is a good deal and therefore decided to go ahead. I received my parcel and I opened it, however none of the promised paperwork and guidelines on how to activate this data bundle was in the parcel. I decided to give Vodacom the benifit of the doubt as I have been a Vodacom customer for several years and therefore phoned the call centre to ask them how I should activate my data bundle. Much to my surprise the service consultant told me that approximately 2 Gigs of the data had already been used. I was shocked as I haven't activated it yet and I also use a static Telkom line with wifi at my house to which all my devices are connected. I also had some mobile data I bought a few days before I received the parcel, so it was absolutely impossible that the 5Gig data could just dissappear. I therefore told the consultant that I wanted to cancel the deal immediately, which was within the 14 days allowed by vodacom. The parcel was collected from me with the sealed device as well as the sealed simcard as the product was not what was marketed to me.</p> <p>A few days later (after returning the parcel) Vodacom took R242.93 from my account for what I don't know. I phoned Vodacom and enquired about this, but couldn't get a straight answer. I told the consultant that I will be contacting my bank to reverse the transaction for me as I didn't agree to this. I also told the consultant that I have cancelled the contract and that they should rectify their accounts so that they only subtract my normal subscription.</p> <p>However at the end of September Vodacom took almost double my normal subscription amount from my account. I phoned to escalate a query and was send from one department to another without success. I also had several dropped calls which really frustrated me. I finally got a call back and the consultant assured me that my query has been escalated and that I will receive feedback within 48 hours. Needless to say, that never happened. I however assumed that the credit I should get would have been allocated to my account. This was however not the case.</p> <p>Much to my surprise, my November subscription was not taken from my account, and I started receiving calls stating that I am in arrears. I phoned to find out what was going on with my query. Still the issue has not been resolved and here are some of my concerns:</p> <p>*I was credited for a device that was supposed to be FREE. Why was I credited for something that was supposed to be free?</p> <p>*I was told that my query would be dealt with on more than one occassion. Two months later it has still not been resolved.</p> <p>*I never asked Vodacom to cancel the debit order, they cancelled it, and now I am the one that is apparently in arrears.</p> <p>*I was charged a penalty for the reversed transaction after clearly explaining to the consultant that I will be contacting my bank to reverse the charges that the consultant couldn't tell me what it was for.</p> <p> </p> <p>This is jus some concerns. In insist on getting feedback immediately and I insist on getting credit for the money wrongfully deducted from my account. False marketing and hidden costs has me fed up with Vodacom as a service provider!!!!</p>