LV
LISA V
1 reviews | Active since Oct 2018
26 Oct 2018, 10:52
Fed up with debit dates not fixed
I opened a contract with Vodacom in Feb 2018. On my application I clearly stated that the debit order was to be done on the 25th of each month. For the past 8 months my debit order has been going off on the 1st of every month, after calls made to get it rectified and even wasting my time to go into the shop and try to get the dates changed its still not done! More to that, my Name is not even spelled correctly! This is the LAST month I will allow this debit order to be done on the wrong date! If the people at Vodacom doesn't know how to capture information correctly, get new people to it, the contact is a legal document and currently Vodacom is in breach of that contract as you're not sticking to what was agreed so I will stop payments if this is not corrected, if you can break contract and do what you want, so can I! FIX MY DEBIT ORDER DATE!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Oct 2018, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2018, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2018, 13:14Dear Lisa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
Vodacom's reply29 Oct 2018, 13:14
Official
Dear Lisa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
LV
LISA V's updateReviewer Update
05 Nov 2018, 11:00Good day,
The query was NOT resolved, it went from bad to worse! I spoke to your call center yesterday and IF they made the notes like I asked them Vodacom would have gotten the message that I am now past fed up with the f-ups on my account. If my account is not rectified by the 9th of Nov 2018 I will put a stop order on my bank and I will not pay Vodacom another dime! I don't know if you are aware that what you are busy with goes hand in hand with *****! Fix my account before we end up it court! This reply is private, I am giving you one last chance to fix the problem, next reply will be public!
LV
LISA V's update05 Nov 2018, 11:00
Reviewer Update
Good day,
The query was NOT resolved, it went from bad to worse! I spoke to your call center yesterday and IF they made the notes like I asked them Vodacom would have gotten the message that I am now past fed up with the f-ups on my account. If my account is not rectified by the 9th of Nov 2018 I will put a stop order on my bank and I will not pay Vodacom another dime! I don't know if you are aware that what you are busy with goes hand in hand with *****! Fix my account before we end up it court! This reply is private, I am giving you one last chance to fix the problem, next reply will be public!
LV
LISA V's updateReviewer Update
06 Nov 2018, 08:17Good day, The query was NOT resolved, it went from bad to worse! I spoke to your call center yesterday and IF they made the notes like I asked them Vodacom would have gotten the message that I am now past fed up with the f-ups on my account. If my account is not rectified by the 9th of Nov 2018 I will put a stop order on my bank and I will not pay Vodacom another dime! I don't know if you are aware that what you are busy with goes hand in hand with *****! Fix my account before we end up it court!
LV
LISA V's update06 Nov 2018, 08:17
Reviewer Update
Good day, The query was NOT resolved, it went from bad to worse! I spoke to your call center yesterday and IF they made the notes like I asked them Vodacom would have gotten the message that I am now past fed up with the f-ups on my account. If my account is not rectified by the 9th of Nov 2018 I will put a stop order on my bank and I will not pay Vodacom another dime! I don't know if you are aware that what you are busy with goes hand in hand with *****! Fix my account before we end up it court!