CR
Carina R

1 reviews | Active since Dec 2016

29 Dec 2016, 15:48

Fed up with accounts.

<p>We are honest paying customers that have proof of payments ofall our accounts. We have sent emails and faxes from a vodacom stores and no onehas contacted us. They have stopped the simcard and have given us over to legal eagles.</p> <p> </p> <p>We are now in the process of seeing the ombudsman. Iam very dissapointed in their service.</p> <p> </p> <p>If anyone at Vodacom takes the time to respond here are the details.</p> <p> </p> <p>Ref nr of payment NAO 435022 </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply30 Dec 2016, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Dec 2016, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team