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Bianca N

1 reviews | Active since Jun 2016

26 May 2025, 11:29

Fed-up, Week 3 and no assistance with locked phone

Been waiting months for my phone to be unlocked by vodacom. Have been struggling 3 weeks now with consultants over the phone, on FB and on email. No one can assist. Web team said I must sent phone in for repairs, not sure who is going to pay for that. Still waiting for response from FB team. Phone consultants said a supervisor will phone in 2 days. It has been 4 days now. Received the following sms, so basically I have to wait another week for assistance.

Dear Vodacom Customer: A service ticket with ref number *** has been logged to a support team for investigation. Feedback will be provided within 4 working days. Thank you Vodacom

0
Replies (6)
Vodacom
Vodacom's reply26 May 2025, 12:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
BN
Bianca N's update27 May 2025, 12:06
Reviewer Update
Yesterday phoned customer care again, query has been escalated to Head Office and to customer collections. Still waiting on a supervisor to call. Do not understand why this issue can not be resolved over the phone. the phone was locked without taking it to a store. it was locked via vodacom network so why can't you unlock it via the vodacom network. it asks for a unlock pin, why can't you generate the pin to unlock this phone. IS VODACOM GOING TO REFUND ME THE MONTHS I COULD NOT USE THE PHONE, I AM PAYING FOR THE PHONE TOO. OR ARE YOU GOING TO REPLACE THE PHONE??? THIS IS SO FRUSTRATING!!!!!!!!!! NO ONE GIVES YOU FEEDBACK JUST AN SMS. HOW MANY TIMES SHOULD THIS BE ESCALATED. LAST SMS RECEIVED YESTERDAY...

Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
BN
Bianca N's update27 May 2025, 12:08
Reviewer Update
NOT EVEN A REPSONSE OR ANYTHING.

BN
Bianca N's update28 May 2025, 15:41
Reviewer Update
Customer care consultant from account department phoned me today at 13h30, put me on hold for a while, then said the manager will phone back in a hour. It has been 2 hours and no feedback. I don't even know what the consultant checked!!! When will the manager phone?? 1 day, 2 days, 3?!
BN
Bianca N's update30 May 2025, 15:08
Reviewer Update
IT IS FRIDAY AND A SUPERVISOR/MANAGER NEVER PHONED. THANK YOU TO THE FACEBOOK CONSULTANT FOR FOLLOWING UP TO FIND OUT IF THE PHONE WAS EVER UNLOCKED. YOU SHOULD BE A MANAGER!!!!
BN
Bianca N's update02 Jun 2025, 13:40
Reviewer Update
YOU WIN VODACOM, I WILL KEEP PAYING FOR A PHONE I CAN NOT USE...!!!!!!!!!!!! CAN'T CANCEL THE CONTRACT!!!!!!!!!!!!!!