AK
Amanda K

1 reviews | Active since Mar 2013

01 Oct 2016, 23:33

FED UP VODACOM/VODAGO???

<p>I find the more expensive they becomem the worst service! Deducted wrong amount thism end Sept.. i phone Thando from Cape Town said; phone tomorrow,and put phone in my ear down. </p> <p>They had 2 escallations...one sorted in 2 weeks,other one..not sorted after 3 weeks. Lady not at desk,will phone back.,,2 weeks further,,maybe stull on lunch...3KB of data..,cant use,sim said, no data??? Explain....why....???? 24 hours..or 24 months? ....how long take a message? Zukiswa, Martha, Jerry,Boli,Sipwe, 23/9 phone was out down again..in my ear. If you cant or dont want to help..resign..please. Jerry and Bolim thank you, but the other still didnt come back??? Sir, how will YOU like Your problem to be sorted?? Putting phones down..is not service..its losing clients and closing bussiness and losing your jobs..</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AK
Amanda K's update02 Mar 2021, 18:09
Reviewer Update
Please cancel my complete deductions. I will cancel at bank also. Thank you. ***