CS
Carmen S

1 reviews | Active since Oct 2009

03 Oct 2020, 12:01

Fed up vodacom customer

Refer back to previous complaint...still not sorted

I AM FED UP WITH YOUR INCOMPETENCE

A. YESTERDAY ON THE APP SHOWED I OWE R*** ODD

I PAID THAT TODAY

NOW I OWE DOUBLE WHAT THE HELL IS GOING ON

ONCE AGAIN I WAS CHARGED FOR THE CANCELLED NUMBER

THIS WAS CANCELLED AND PREVIOUSLY REVERSED NOW ITS BEEN CHARGED AGAIN

YES THIS EMAIL IS IN CAPS. ITS NOT BY ACCIDENT

I AM SICK OF HAVING A FIGHT EVERY MONTH WITH VODACOM YOU GUYS ACTUALLY MAKE ME PHYSICALLY SICK

I ASKED TO SPEAK TO MANAGER HOW MANY TIMES NOT ONE HAS CALLED ME BACK.

THE CALL WAS ENDED AND I WAS ASKED TO RATE YOUR SERVICE.... GUESS WHAT IT WAS RATED AS

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2020, 17:29
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team