CS
Carmen S
1 reviews | Active since Oct 2009
03 Oct 2020, 12:01
Fed up vodacom customer
Refer back to previous complaint...still not sorted
I AM FED UP WITH YOUR INCOMPETENCE
A. YESTERDAY ON THE APP SHOWED I OWE R*** ODD
I PAID THAT TODAY
NOW I OWE DOUBLE WHAT THE HELL IS GOING ON
ONCE AGAIN I WAS CHARGED FOR THE CANCELLED NUMBER
THIS WAS CANCELLED AND PREVIOUSLY REVERSED NOW ITS BEEN CHARGED AGAIN
YES THIS EMAIL IS IN CAPS. ITS NOT BY ACCIDENT
I AM SICK OF HAVING A FIGHT EVERY MONTH WITH VODACOM YOU GUYS ACTUALLY MAKE ME PHYSICALLY SICK
I ASKED TO SPEAK TO MANAGER HOW MANY TIMES NOT ONE HAS CALLED ME BACK.
THE CALL WAS ENDED AND I WAS ASKED TO RATE YOUR SERVICE.... GUESS WHAT IT WAS RATED AS
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Replies (1)0
Replies (1)Vodacom's replyOfficial
03 Oct 2020, 17:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2020, 17:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
