1 reviews | Active since Sept 2016

20 Sept 2016, 20:57

Fed up vodacom customee

<p>Whats wrong with vodacom nxt lvl data cause since last week i buy airtime while i hve data but vodacome uses my airtime instead of data....i logged two service request to date and nothing has been done.its understable if u hve a technical glich for a couple of hours but its been days now and nothing seems to be done about it....the system still allows u to buy Nxt lvl data but uses all ur airtime and not the data and when that is done u stop having internet connection even though u still have a positive data balance.</p> <p>I am tired of this poor service we receiving on top of that you guys are the most expensive on data.</p> <p>I think its time i port to telkom mobile</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 07:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team