BW
Bernard W
1 reviews | Active since Sept 2020
22 Jul 2022, 14:11
Fed up vodacom client
Would just like to take this moment to warn anyone who wants to take out a vodacom contract via telephonic contract.. they have breached contract with me 9n more than one occasion and I've been trying to battle it out with them for the last 4months.. not to mention it took me 3 months just to upgrade my device.. even up to now, there's no way forward presented by them and if it's n9t sorted by Monday I will have to print names here too of everyone involved with this utter nonsense. So be warned
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Replies (2)
Vodacom's replyOfficial
23 Jul 2022, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2022, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jul 2022, 09:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to ***, our records shows your query has already been escalated to our Back Office and the team has passed a credit for amount in arrears on the 08-07-2022. Your current balance is R0.01.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2022, 09:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to ***, our records shows your query has already been escalated to our Back Office and the team has passed a credit for amount in arrears on the 08-07-2022. Your current balance is R0.01.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,