FED UP, PLEASE CANCEL MY CONTRACT

Today I've been pushed beyond anyone's patience limits. I've been trying since October last year to do an upgrade to a number (device and sim was ****** in Sept 21 already), but due to unfortunate payment circumstances I was not allowed to, but still had to pay. I couldn't even stop the simcard because I was in arrears. Payments were brought up to date since May 22 and thought I'll try in October, but NO. I tried again in December because I've been paying diligently every month since June. But due to some stupid Vodacom score, I did not qualify. I've asked to cancel the contract but was told I can only do that at the end of January. So I kept paying. So on 1 February I thought I'll try again, and spoke to a very friendly lady called FELICIA. She assisted me wonderfully, explaining every detail and why I couldn't qualify for certain deals. So went through almost a 30 minute call with her, uploading my upgrade, even confirming that it has been approved. After hearing nothing, I decided again today to phone in and find out what's happening, and I wish I hadn't. First I got through to someone, checking my details, and saying they will forward my details to FELICIA to call me back. that was 12:15. At 15:18 I called again and got through to CELESTE, who told me FELICIA is on lunch and will return within 10 minutes and will ask her to call me back. I said I don't want to wait as I've been waiting for 3 hours already for that call. She proceeded to put me on hold for another 10 minutes and call got cut off. I phoned back at 15:29 and was put on hold again until suddenly someone calling himself the assistant manager called LIHLE, came on the phone, PROMISING me that he will get back to me before end of business if FELICIA still hasn't called me back. Not sure how long his day is, but it's now 19:00 and I'm still waiting. In the meantime I've phoned several times, several departments, and got cut off everytime. Seems the systems aren't linked, because I spoke to MUSO, and he couldn't even see any deals loaded or who I spoke to before. Then is was told that my account was in arrears and promptly put through to accounts. They told me they can see the payment but system not yet updated and to give them 10 minutes. So I phoned back and couldn't even hear, because the background sounded like a soccer stadium with people screaming, and laughing and shouting, but guess... promptly cut off again. I phoned the cancellations department several times to cancel, and couldn't even speak to someone because I got cut off. Seems to me Vodacom is blocking customers from cancelling their contracts by cutting the calls. I'M BEYOND FED UP BY NOW Can someone please contact me to cancel this damn contract. I'm sick and tired of the different stories from every different person I'm speaking to. I've been paying long enough for a contract I cannot use as the device and sim were ****** over a year ago. Can we just end this relationship now, I can't anymore.