Fed up - ********** upgrade unresolved since July :-(

<p>On the 5th of July 2016 four of my lines on my account were *****ently upgraded. I imediately reported the matter and my one account was resolved in a decent time. However the remaning three has been a nightmare since. No one comes back to me and I have logged numerous cases which gets 'closed' without resolving. I have been transferred to so many people and everyone says its unacceptable, they will follow up and still nothing happens. I have honestly never been so frustrated. When I ask to speak to someone senior the answer is always give me your case number and they will follow up. Not once could I speak to someone who sees the unacceptibility of the matter and takes responsibility to resolve. I have been a client for over a decade and never experienced such frustration with any other business. I have honestly ran out of options? How can it be that no one since July can solve this and call me back to give feedback? Vodacom has since July roughly deducted R9k from my account due to these *****alent upgrades. If vodacom respond to this matter - please don't request me to phone - phone me - i've been phoning you since JULY!</p>