sP
san P

1 reviews | Active since Mar 2016

03 Aug 2018, 11:39

Fed up for bad service

My husband passed away on the 4th of May 2018. I went to the vodacom shop and Tabotie mall in Randfontein for assistance to transfer the vodacom contracts to my name. Spoken to Tanya. She sent all te documents through to vodacom. Only my husband's and my phone was transferred to my name. I have cancelled my husband's phone contract todayin order to transfer the other contracts to.my name. Vodacom said I cannot have so many contracts on my name. Please can you now assist transferring the other 4 contracts to my name as it will be more or less the same amount that I am paying now. And I would appreciate it if you can arrange a debit order on all of the cotracts. Regards. Mrs S M Pelcher.Ref ********** 7

0
Replies (5)
Vodacom
Vodacom's reply03 Aug 2018, 12:50
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

sP
san P's update03 Aug 2018, 13:00
Reviewer Update
My computers at my business is going to shut down today because of the wifi which I paid a month upfront is now not working.
sP
san P's update03 Aug 2018, 13:00
Reviewer Update
My computers at my business is going to shut down today because of the wifi which I paid a month upfront is now not working.
sP
san P's update08 Aug 2018, 12:28
Reviewer Update
Problem still not solved. Very disappointed
Vodacom
Vodacom's reply29 Aug 2018, 07:42
Official

Good day Susanna,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team