CL
Carike L

1 reviews | Active since Nov 2013

19 Aug 2024, 10:34

FED UP!!!!!!!!!!!!!!!!!!!!!!!!!!

I am very very frustrated. I needed to change my account to my business account. Went in store- was told to phone, was then asked to email documents which I did 3 times - nothing happened, then finally I was told to go instore to do a change of ownership- which was done successfully BUT!!!! even though the debit order is now coming out of the business account - I kept getting messages that my account is in arrears. After ALOT of phone calls we discovered that my number is still linked to my private account and I am being charged there as well as the business account. Went instore where a lovely gentlemen helped me - he contacted IT , after 3 attempts, and IT saying migration complete , the number is still linked to private account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am fed up !!!!! They say that I owe them R 7000 which I will not be paying!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2024, 12:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team