Fed up

To whom it may concern,

I am so tired of constantly having to E-Mail this complaint through to you about the poor Internet speeds received on my Vodacom Fibre line. this reference number SR*** I am told has been escalated so many times but no one has still not been contacted me on progress nor has it been sorted out on my slow connectivity speed. I will not happy to receive an Invoice for this poor service. I am being billed for a 50 Mbps down and 50Mbps up and am still not getting speeds over 2Mbps down or up. I cannot use You Tube, Facebook, Goggle or even my Internet banking as the page either takes ages to load or is constantly buffering. Useless service. I have had Vumatel here to check my whole setup which they set up and my new Vodafone H-500-s Router S/N E2045BXKZ01284 and my line is clear. The problem they tell me is on my ISP, Vodacom Business's side. I have been calling the Call Center *** on a daily basis and have spoken to a few of your call center's operators, Devi Nsuku,Bongani,Jeret, and was also told that the Supervisor Lindogushle would be phoning me back and a week has passed and no one has contacted me. If this is how you treat a new Customer, I hate to know how I will be treated in the future. I even reported this in a review to the "Hello Peter" site and actually got a reply from Vodacom that someone would be contacting me. I am still waiting after a week now. I will be sending a copy of this E-Mail to "Hello Peter" again just to keep them and the public on how Vodacom looks after their new Customers..

Please find attached a screen shot of my pathetic speed .

Massimo Rossi