1 reviews | Active since Nov 2016

23 Oct 2024, 12:08

FED UP CUSTOMER

I've experienced the worst service from Vodacom from Feb/Mar to date. The agaents sell you dreams over the phone to get you to agree to a deal and once you agree, you discovr that it was all lies! When they have to fix an error that they made they will send you from pillar to post and tell you that the system can't allow the to do so and so. This is the very system that was fed information by an individual but now an individual can't change what's on the system. I have went through their social media team to try and assist me in getting this matter resolved but still NOTHING!! I am done with Vodacom and would never recommend it to anyone

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Replies (1)
Vodacom
Vodacom's reply23 Oct 2024, 15:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team