LO
LAUREN O

1 reviews | Active since Sept 2009

19 Oct 2024, 18:42

FED-UP CUSTOMER

I wish I could give you a ZERO star. This is my 6th complaint within a month. No feedback whatsoever on the resolution. Currently I'm trying to watch tv in my bedroom streaming DSTV, no wifi whatsoever. I've asked you guys numerous times, AM I SUPPOSED TO PAY FOR FIBRE 5G FOR JUST ONE ROOM IN MY HOUSE!!!! Because clearly your 2.4 DOESN'T work for me. I've also said if you can't fix the nonsense, then you must say so and we cancel this contract with immediate effect. Currently my 2.4 is Download - 19.52 Upload- 25.61

With that being on a 100mbps speedline!!!!!

0
Replies (1)
Vodacom
Vodacom's reply20 Oct 2024, 15:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team