1 reviews | Active since Oct 2015
Fed up can't cancel contract
Hi<br> <br> I took a CAT phone out on contract at Vodacom Hemingways East London so I had the phone for 2 weeks then it started giving trouble. <br> 1. Phone takes long to switch on <br> 2.Contacts disappear <br> 3.Phone freezes <br> 4.Phone downloads what it wants <br> 5.Cant unlock the phone when you lock it and don't use it for a while <br> 6.Cant swipe the phone to answer incoming calls <br> 7. Screen reaction doesn't work. <br> <br> So Hemingways said I should take the phone to Vincent to send it to Jhb so we did. This is the 4th time I send it in its still not fixed Vodacom doesn't want to help me to cancel my contract latest is I have to buy the phone to cancel the contract. I pay every month for the phone and used it for two weeks phone is under three months. Every time I send it in they even use my data. WHAT AM I TO DO. Was there today they don't care laugh me out and don't care. Now they want to send it to CAT self and I have to pay for a phone yet again I don't use!!!<br>
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Thank you making us aware of your complaint.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that I will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
