RF
Rene F

1 reviews | Active since Apr 2010

11 Apr 2017, 17:33

Fed-up - Call Centre Staff

<p>I am fed-up. I want to upgrade my phone. In March I called Legal department because Vodacom said I owed them money. Then Legal said no I don't owe them money. I phoned reconnections more than 2 weeks ago - they said they will reset the code I must wait 48 working hours - After 48 Working hours my phoned work but I can not upgrade new message Collections department - I phone accounts - no they just reset the phone - takes 2 hours then I can upgrade - that was more than a week ago - Friday I tried again - could not update - no they will reset again - 2 working hours - today is Tuesday - more than 2 hours - phoned this morning - sorry must be system they will reset the account again - now more than 7 hours later I still can not up-grade - phoned 082111 - sorry mam you are at our pre-legal department - nothing we can do to assist you - please call them. Vodacom your service is up to nul. I think cancell my contract please - I will never do business with Vodacom again - their departments dont have a clue what they do - always the system - never the persons not doing their job</p>

0
Replies (2)
Vodacom
Vodacom's reply12 Apr 2017, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RF
Rene F's update13 Apr 2017, 17:06
Reviewer Update

I went into a vodacom 4 u store - My deal was declined. Apparently I am a negative credit profile - no upgrade. Please cancell my contract in full with immediate effect. Regards