1 reviews | Active since Apr 2010
Fed-up - Call Centre Staff
<p>I am fed-up. I want to upgrade my phone. In March I called Legal department because Vodacom said I owed them money. Then Legal said no I don't owe them money. I phoned reconnections more than 2 weeks ago - they said they will reset the code I must wait 48 working hours - After 48 Working hours my phoned work but I can not upgrade new message Collections department - I phone accounts - no they just reset the phone - takes 2 hours then I can upgrade - that was more than a week ago - Friday I tried again - could not update - no they will reset again - 2 working hours - today is Tuesday - more than 2 hours - phoned this morning - sorry must be system they will reset the account again - now more than 7 hours later I still can not up-grade - phoned 082111 - sorry mam you are at our pre-legal department - nothing we can do to assist you - please call them. Vodacom your service is up to nul. I think cancell my contract please - I will never do business with Vodacom again - their departments dont have a clue what they do - always the system - never the persons not doing their job</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I went into a vodacom 4 u store - My deal was declined. Apparently I am a negative credit profile - no upgrade. Please cancell my contract in full with immediate effect. Regards
I went into a vodacom 4 u store - My deal was declined. Apparently I am a negative credit profile - no upgrade. Please cancell my contract in full with immediate effect. Regards
