1 reviews | Active since Dec 2011
Fed up as f***
I have requested for vodacom to unblock my cellphone on the 29th of December already, i was informed that this takes 24-48hrs to do……Yesterday (6days later) my phone is still not unblocked and i get an email telling me that i need to send my request to a different department than the one i was initially told to send it to. Trying to call vodacom is a nightmare because they hardly answer and when they do i am transferred from one department to the next with each one being as unhelpful as possible. When i follow up i get no response to my emails except that automated ******* that supposedly acknowledges receiving yours but what is the point if no actual person responds to what you are asking.
Now i am asking again for this phone to be unblocked because that is actually all i want.
Yesterday i received a missed call, which i tried calling back to but it repeatedly shows ‘number busy’. I also received an sms saying that my ticket has been closed with a reference number that does not match the one i have related to my query. I also received a survey asking about my interaction with Randall who is a person i have not spoken to and last but not least, my phone remains blocked.
As for the email you are referring to above, i have sent that after being told to do so on tuesday by someone called Pinkie…..I received no feedback from this department and now you are telling me to email them again, making you not helpful either, i am happy to post the emails here on hellopeter for you to see if you need more evidence.
Yesterday i received a missed call, which i tried calling back to but it repeatedly shows ‘number busy’. I also received an sms saying that my ticket has been closed with a reference number that does not match the one i have related to my query. I also received a survey asking about my interaction with Randall who is a person i have not spoken to and last but not least, my phone remains blocked.
As for the email you are referring to above, i have sent that after being told to do so on tuesday by someone called Pinkie…..I received no feedback from this department and now you are telling me to email them again, making you not helpful either, i am happy to post the emails here on hellopeter for you to see if you need more evidence.