sS
smiley S

1 reviews | Active since Jan 2018

22 Oct 2019, 09:25

Fed up

Firstly I would neva ever take out a contract with vodacom ever again.... I took out this contract for my daughter which was still 3at that time who didn't really use I jus to play games in ther I got a big bill for data usage which was not for me anyway I queried n took for Eva n vodacom wavered it few months the same hi g happen I queried again I got told its my bill which I requested a report to show what I've been using it for.... They sent me the report which is on days my chd is in school ND I'm at work which is definitely not mine.... I queried again n was told they will waiver I specifically told the person to pls make sure they deduct my account every month as per my instructions I was told yes they will make sure I mauny worry...... Few months after I get letters stating that I'm being handed over for non payment I queried again n was told I had to call the bank to make arrangements for vodacom to deduct so if the person who I spoke to told me that in the first place I couldnv done it but no I was told I shouldn't worry it will b done.... I'm getting bills now for lawyers letters over 5000 I'm taking this further I'm not going to pay for Vodacom mistakes its not the first tine

0
Replies (1)
Vodacom
Vodacom's reply22 Oct 2019, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team