1 reviews | Active since Jun 2016

06 Feb 2021, 09:21

Fed Up

I complained about there not being NETWORK in the Debe Nek , Eastern Cape area 3 days ago. Dean called me a day later stating that he would log a service ticket for me. I gave him an alternative number to contact me on and to my amazement I got an sms from Vodacom stating that they'd been trying to call me to no avail. Obviously you were not going to get hold of me on my vodacom number because of there not being network hence I gave Dean an alternative MTN number to contact me on!!!!!!! I had bought weekly data that was due to expire yesterday, I didn't have access to it for 3 and a half days and now I have lost out on 3 gigs of data due to no fault of mine. Yesterday afternoon the network came back and because my data expired, I decided to get a gig of data. I wake up this morning and the NETWORK is gone again, that data expires at midnight that makes it 4 gigs I am losing out on due to no fault of mine!!!!! I would like my DATA back please!!! And nor forgetting the NETWORK!!!! The reference number i was given for my previous complaint is A2-OIQK-RAGUP . My alternative number is ***

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2021, 16:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team