1 reviews | Active since Oct 2021
FED UP!!
I was grievously misled by Vodacom when I upgraded my contract; they added a handset to my account that I never received and never agreed to! I have been trying to get this issue resolved since the 25/03/26 and I am still dealing with this issue, they have removed the wrong contract from my account, but they never took of the charge, I have been calling and calling and calling to get this removed, service tickets logged over and over again and no updates given and get this, they do an update on the service ticket and they send the information of my service ticket to a Patrick which is not even me!! I had to phone customer service again today just to be told that my ticket has been resolved and my updates sent to Patrick!!!! The charge is still on my account. I get threatened daily by Vodacom that they will take action against me, but it's they who misled me and added *****ulent charges to my account. They won't remove them, and I cannot cancel any of the contracts I have with them!! I have been a loyal customer with Vodacom for more than 10 years now and this is the treatment a paying customer gets!!!
Nothing has been done I was told it will take 48 hours to load and reflect its now Tuesday everything is exactly the same and I am also again placed on a contract I did not asked for or requested for!
How can you add contracts to a persons name without my say so or my request! I asked for this to be cancelled now I have another charge on my name and the old stuff has not even been removed yet! What the hell is going on here!!
Nothing has been done I was told it will take 48 hours to load and reflect its now Tuesday everything is exactly the same and I am also again placed on a contract I did not asked for or requested for!
How can you add contracts to a persons name without my say so or my request! I asked for this to be cancelled now I have another charge on my name and the old stuff has not even been removed yet! What the hell is going on here!!