FED-UP

This is the umpteenth time that I am reaching out to Vodacom regarding an unresolved query of mine.

I received my devices on December 14th and it was supposed to come with a R500 planet54 voucher. To date, half a year later, I still haven't received this voucher. Nor have I received any feedback regarding the matter or any form of compensation for a deal that was clearly false advertising.

I've contacted Vodacom on numerous occasions and I'm always given the same response: "It is being looked into."

Really? For 6 months? Something as simple as honouring a deal I am paying for every single month religiously.

I even sent screenshot of the deal adverti*****t and the invoice and STILL this is not sufficient information for you to resolve this issue and give me what I'm due? Pathetic!

Again today, I received a new device (why I keep purchasing from you guys, only God knows) and nothing was explained regarding the Sim card and its activation.

I am not able to get through to your contact center because it expects me to enter the number in question, when I do not know the number in question. It is not specified on the sim cards packaging and on the device, where the phone and sim card details ought to be, it is blank and reflects as out of service.

For once, I would actually like to have a pleasant experience with Vodacom but it seems impossible at this point. It is always a stressful and frustrating experience. It is always time consuming and ends with me doing all the work, going back and forth, following up, leaving reviews and complaints and no resolution being reached at the end of the day. Ridiculous!

Just again today, I followed up on the initial query, regarding the missing voucher and I also queried the most recent issue... And of course tour agent responded to the most recent issue and didn't even think to address the main concern, the unresolved and unresponsive concern. Just a blanket approach and move on to the next one, yet you debit my account every month for an incomplete deal?

Do you really value our relationship so little? Do you really not care about your customers, those who support you, who are loyal to you, who are the reason you are in business and strive as one ogf the best networks out there?

I've had enough. I'm fed up.

There's no Accountability from your end. No ownership, no emalpathy and definitely no sense of urgency to assist and resolve my issues.

And with that being said, I'm giving you the last opportunity to give me my R500 voucher and to ensurey new sim card and device is activated and works accordingly.

And if you're unable to, please advise accordingly and also provide the relevant ombudsman contact information, so that I may take this matter further where I actually might get helped and be valued as a loyal customer.