Fed up!

Vodacom's incompetence is appalling! I’ve had to contact them FOUR TIMES just to get some semblance of attention, and only after I CALLED THEM OUT ON SOCIAL MEDIA did they bother to respond! And what did I get? LIES AND EMPTY PROMISES! They've been deducting money from my account for a line that HASN'T BEEN IN USE FOR MONTHS, despite my repeated requests to CANCEL IT! And to add insult to injury, their *********** team told me I wouldn't receive a December invoice, that my November payment would be deducted, and that my line would be converted to prepaid... BUT NONE OF THAT HAS HAPPENED! I am FURIOUS. I am BEYOND FRUSTRATED. And I am DEFINITELY reporting this appalling service to the Ombudsman. Vodacom has had their chance to fix this. Now it's time to face the consequences of their ineptitude!