Fed up

We bought a 2Gig data bundle (R1 399) from Vodacom for a year on 25 Aug 2019. Then a 1Gig data bundle (R899) for a year on 14 Nov 2019. Now all of a sudden we don't get any data.

Try to phone customer care. But obviously they dont care because you can only talk to Toby. And Toby cant help with nothing.

My next step was Facebook. They send me messages on Facebook through messenger and said they need to talk to my husband as he is the one that use this prepaid sim. Then they claimed that they cant get hold of him but they did allocate data to the number and that he is using it. Funny that there is no missed calls on my husband number from them and the data that they allocated to him is in fact data that he bought for himself. I then realized that I'm not going to get a answer from them. And requested 6 times that I would like a reference number and a name. And then they opt to ignore me. What we would like to resolve this matter is 1. A detailed statement for this account both the 2gig and 1 gig 2. A reason why I did not get my data on the 25th of this month. 3. Why if I ask for a reference they choose to ignore me (SIX TIMES) 4. Why tell me to check my balance the data was allocated and that they can see that it is being used (fyi this is why i know you would be able to give me a detailed statement) and then it's data that we bought ourselves. Another Gig that I feel we did not need to buy. Note to vodacom -If you would just talk to your customers and answer their queries there would be no reason for unpleasentries like this. You make it impossible to communicate with you.