AW
Athailje W
1 reviews | Active since Mar 2014
08 Jun 2019, 09:38
FED UP!
After reading through the transfer airtime terms and conditions I realized it is possible for contract customers to transfer their monthly allocated airtime if approved by the service provider. So why when I phone the customer care on numerous occasions they just say bluntly that it can't be done when according to the terms and conditions it is not true. Can someone with more detail on this please phone me because the customer care is clearly unaware or just don't want to assist
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Replies (2)
Vodacom's replyOfficial
08 Jun 2019, 13:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2019, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jun 2019, 11:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply10 Jun 2019, 11:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,