MD
Marco D
1 reviews | Active since Mar 2013
14 Apr 2019, 22:46
Fed up
Hello
I am trying to cancel my subscription, but they just keep pushing back, sending me bills and refusing to cancel. Vodacom has not sent me a notification that my subscription date was to end as per the consumer act and I had to contact them to ask when it is supposed to end.
I have given them notice, provided all the information that they want and now they just ignore my emails.
I just want to be rid of them.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Apr 2019, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MD
Marco D's updateReviewer Update
17 Apr 2019, 22:59No. 68 of 2008: Consumer Protection Act, 2008
" c)of not more than 80, nor less than 40, business days before the expiry date of the fixed term of the consumer agreement, the supplier must notify the consumer in writing or any other recordable form, of the impending expiry date, including a notice of—(i) any material changes that would apply if the agreement is to be renewed or may otherwise continue beyond the expiry date; and(ii) the options available to the consumer in terms of paragraph(d); and
(d)on the expiry of the fixed term of the consumer agreement, it will be automatically continued on a month-to-month basis, subject to any material changes of which the supplier has given notice, as contemplated in paragraph(c), unless the consumer expressly—(i) directs the supplier to terminate the agreement on the expiry date; or(ii) agrees to a renewal of the agreement for a further fixed term. "
You have not notified me of the impending expiry date. You have automatically extended the subscription and now call for payment for the extra month. I have made all payments up to date prior to the end date.
MD
Marco D's update17 Apr 2019, 22:59
Reviewer Update
No. 68 of 2008: Consumer Protection Act, 2008
" c)of not more than 80, nor less than 40, business days before the expiry date of the fixed term of the consumer agreement, the supplier must notify the consumer in writing or any other recordable form, of the impending expiry date, including a notice of—(i) any material changes that would apply if the agreement is to be renewed or may otherwise continue beyond the expiry date; and(ii) the options available to the consumer in terms of paragraph(d); and
(d)on the expiry of the fixed term of the consumer agreement, it will be automatically continued on a month-to-month basis, subject to any material changes of which the supplier has given notice, as contemplated in paragraph(c), unless the consumer expressly—(i) directs the supplier to terminate the agreement on the expiry date; or(ii) agrees to a renewal of the agreement for a further fixed term. "
You have not notified me of the impending expiry date. You have automatically extended the subscription and now call for payment for the extra month. I have made all payments up to date prior to the end date.