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LH
Lynn H

1 reviews | Active since Jul 2011

30 Jan 2019, 14:50

Fed up!

I am still waiting for someone to contact me from Vodacom, four upgrades due, clearly no one at Vodacom cares about their customers, especially ones who have been loyal customers for over 23 years. Still waiting for someone to contact me re our booster in Magaliesburg?! 3 weeks and nothing except for someone calling me for the wrong booster. I have even sent GPS co-ordinates and directions, twice! But still get a call about my booster in JHB! Told the lady it was the booster in Magaliesburg yet no one has done anything! Then I get a call yesterday from someone about the Vodacom app which I couldn’t log into because OTPs simply do not arrive, no help from Vodacom I have managed to figure out a way to log into the app all on my own!! There seems to be a “we don’t care” attitude from Vodacom, from trying to get the best deals to customer service to general overall service... I have always been able to negotiate my new contracts with Vodacom! There has to be an amazing offer to me for me to go sign away another two years of my life to Vodacom. I feel like I’m not valued or wanted as customer! Seems like Vodacom are actually doing you a favor??? No, we are doing YOU the favor Vodacom, by paying you month in and month out, it is your customers whom you should be doing favors for, not the other way round! How many times do I have to tweet about these issues? So far, NOT ONE has been resolved! So far, no one has bothered to come to the rescue. My mother who is 79 years old cannot use her mobile indoors! This means she has to exit her home on a farm to make use of her mobile and we all know that is not a good idea in our country! When will someone be able to see to the booster in Magaliesburg? When will I be offered such amazing deals on my four numbers that I cannot refuse? When will you guys fix your app that I don’t have to use a SIM card number to log in(which by the way, no one bothered to figure out!) When will Vodacom be the great service Provider they were a few years back? Four new upgrades, broken booster and faulty app... no one cares....

0
Replies (4)
Vodacom
Vodacom's reply30 Jan 2019, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team c

Best regards,

Vodacom
Vodacom's reply30 Jan 2019, 17:43
Official
Dear Lynn,   Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records reflect that our Social Media Team has been in touch with you regarding the upgrade deals of which you have decided not to accept. These deals are still available and we will not be able to activate any additional incentive bundles.  With regards to your query about the booster. The query is in hand with our Network Team and you will be contacted as soon as feedback is available. 

Regards, 
Vodacom Consumer Website Team 

Best regards,

LH
Lynn H's update30 Jan 2019, 18:19
Reviewer Update
Your deals are **** and not worthy of a loyal customer of 23 years!! Especially on FOUR upgrades???!! I was told that upgrades/retentions would contact me with regards to off BETTER deals! That call never happened! Then I was told to cal them and was left on hold... on one occasion social media contacted me to transfer a cal to the respective department, only to be left on hold and then cut off! Is this how you like to operate? So sorry Vodacom, I’m not a valued customer. I don’t see how you think the above message is with in the perimeter of a decent or satisfactory answer ? The fact that you don’t even know about the half hearted ****py deals offered to me doesn’t say much for your customer service or your tendency to value your customers. Why would I want to accept a deal that is available to a brand new customer? What is in it for me? Previous years deals have been offered, negotiated and made very attractive to me! No Vodacom, treat me like I’m no value, Hello Peter will continue to light up with bad reviews. As will social media. I’m worth more than a run of mill deal!! Oh and still waiting for the reply from the email I rep**** to yesterday! You lack of concern is clearly evident.
LH
Lynn H's update30 Jan 2019, 18:19
Reviewer Update
Your deals are **** and not worthy of a loyal customer of 23 years!! Especially on FOUR upgrades???!! I was told that upgrades/retentions would contact me with regards to off BETTER deals! That call never happened! Then I was told to cal them and was left on hold... on one occasion social media contacted me to transfer a cal to the respective department, only to be left on hold and then cut off! Is this how you like to operate? So sorry Vodacom, I’m not a valued customer. I don’t see how you think the above message is with in the perimeter of a decent or satisfactory answer ? The fact that you don’t even know about the half hearted ****py deals offered to me doesn’t say much for your customer service or your tendency to value your customers. Why would I want to accept a deal that is available to a brand new customer? What is in it for me? Previous years deals have been offered, negotiated and made very attractive to me! No Vodacom, treat me like I’m no value, Hello Peter will continue to light up with bad reviews. As will social media. I’m worth more than a run of mill deal!! Oh and still waiting for the reply from the email I rep**** to yesterday! You lack of concern is clearly evident.