SH
Sebastiaan H
1 reviews | Active since Oct 2010
22 Oct 2018, 13:36
Fed Up
I have been a Vodacom client for 15+years, I have been on a Talk 1000 contract for the last 10+years, went to Vodacom store in Alberton in July for my upgrade and was told come back in Aug, just came back from the same branch today (22/10) for my upgrade and get told that I cannot upgrade due to my credit scoring, I have checked with Xperian and they find nothing outstanding on any of my accounts, tried to then cancel my contract to take elsewhere and was informed if I cancel the phone number it will go off @ the end of the month before it gets converted to prepaid, the operator @ the Cancellation Dept didn't even blink an eye to cancel the contract, I have spent an average of between R1800-R2300 every month for the past 12 years and this is the kind of service given after been a loyal client of Vodacom for so long...
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Replies (2)
Vodacom's replyOfficial
22 Oct 2018, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Oct 2018, 16:34 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that we were not able to make contact with you. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Please be advised that we were not able to make contact with you. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 16:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that we were not able to make contact with you. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Please be advised that we were not able to make contact with you. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,