1 reviews | Active since Dec 2016

17 Sept 2018, 11:21

FED UP

I am now sick and tired of phoning emailing begging. I HAVE 3 NUMBERS BY BILL IS STILL NOT FIXED. ON YOUR SITE AND THE APP IT IS DIFFERENT AMOUNTS. YOU ARE DEDUCTING MORE MONEY THAN YOU SHOULD.

PHONE ME AND FIX THIS FOR ONCE AN ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply17 Sept 2018, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Oct 2018, 12:38
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please be advised our Back Office tried to call but were not able to make contact. They have responded via email.

Consumer Website Team

Best regards,