Fed up!

I was trying for months to cancel a new contract that was issued to me after I only wanted to upgrade my current contract. Everytime I phoned Vodacom I had to explain the whole story to the next available consultant. After 6 months they finally cancelled the contract. Now I’m trying to get a refund, I logged a query & I keep on getting sms’s that my query is being processed. Yesterday I got a message that my query is closed. I phoned today to get the good news that I’m going to be refunded. Unfortunately that was not what I was told, but rather that they closed my query cause nobody understood the query that the consultant logged. I had to explain the whole story all over again to have a new query logged. I’m so fedup. I wonder what Vodacom will do if I cancel my debit order. Probably poef in their pants & sue me.