1 reviews | Active since Mar 2017

01 Feb 2018, 16:53

Fed up

Hello peter I have had this Vodacom in a big way. Somebody is *****ing my airtime a day after I buy. I bought over last 3 weeks 2x55 brands an 1x29 rand which I had the pleasure of using 30 rand. I'd like to know who is doing this.

0
Replies (2)
Vodacom
Vodacom's reply02 Feb 2018, 06:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Feb 2018, 21:27
Official

Dear Gwen Coetzee,

I do apologise for the delay in response.

Our record reflects that you were subscribed to Content Service which has been cancelled.

I've loaded R150 airtime on your line as a once off gesture.

Regards,

UW

Best regards,